Privacy Policy
Effective Date: 18 March 2026
Reliable Roofing (PTY) LTD respects your privacy and is committed to protecting your personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act, 2013 (POPIA).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request a quote, or use our services.
1. Who We Are
Reliable Roofing (PTY) LTD
16 Esperanza Street
Florida
Johannesburg
Phone: 064 051 4523
Email: info@reliableroofingza.co.za
2. Information We Collect
We may collect the following personal information:
Your name
Your email address
Your phone number
Your physical address or property location where work is required
Details included in your message or quote request
Any information you provide when contacting us by phone, email, WhatsApp, or through our website
We may also collect certain technical information automatically when you use our website, such as:
Your IP address
Browser type and device information
Pages visited on our website
Date, time, and duration of your visit
Cookies and similar tracking data
3. How We Collect Information
We collect personal information when:
You complete a contact form on our website
You request a quote
You contact us by email, phone, or WhatsApp
You engage with us through social media
You use or browse our website
4. Why We Collect Your Information
We collect and process personal information to:
Respond to your enquiries
Provide quotations and roofing-related services
Communicate with you about your request or project
Schedule inspections, repairs, installations, or other services
Improve our website and customer service
Keep internal records
Comply with legal and regulatory obligations
5. Legal Basis for Processing
We process personal information where it is necessary for:
Providing services requested by you
Taking steps at your request before entering into an agreement
Pursuing our legitimate business interests
Complying with legal obligations
Your consent, where required
6. Sharing of Personal Information
We do not sell your personal information.
We may share your information with:
Employees or contractors who need the information to assist with your enquiry or project
Service providers who support our website, communications, administration, or operations
Professional advisers such as accountants, insurers, or legal advisers where necessary
Authorities or regulators where disclosure is required by law
All third parties who process personal information on our behalf are expected to keep it secure and confidential.
7. Cookies and Website Usage
Our website may use cookies and similar technologies to improve user experience, analyse traffic, and help the website function properly.
You can usually control or disable cookies through your browser settings. Disabling cookies may affect how certain parts of the website function.
8. Storage and Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
While we take reasonable steps to secure information, no online transmission or storage method can be guaranteed to be completely secure.
9. Retention of Information
We keep personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, including for legal, accounting, administrative, and dispute-resolution purposes.
When information is no longer needed, we will securely delete, destroy, or de-identify it where appropriate.
10. Your Rights
Subject to applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information where lawful
Object to certain processing of your information
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator
11. Third-Party Links
Our website may contain links to third-party websites or platforms, such as social media pages or map services. We are not responsible for the privacy practices of those third-party websites.
12. Children’s Privacy
Our website and services are not intended for children, and we do not knowingly collect personal information from children without appropriate legal basis or consent where required.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Reliable Roofing (PTY) LTD
Phone: 064 051 4523
Email: info@reliableroofingza.co.za
Address: 16 Esperanza Street, Florida, Johannesburg
15. Complaints
If you believe your personal information has been handled improperly, you may contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Regulator of South Africa.
A few fixes I’d make before publishing:
The site currently shows the address as 16 esperanza street. I’d standardize it as 16 Esperanza Street.
If the site uses analytics, Meta Pixel, reCAPTCHA, or form plugins that store submissions, those should be named explicitly in the policy.
If you send marketing messages, the policy should include a direct marketing section and opt-out wording under POPIA.